Practice Team

Practice Management

The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.

Sharon Hogarth
CQC Registered Manager

Tracey Adams
Practice Operations Manager (Tilbury Chadwell Group)

Alex Fletcher
Continuous Improvement Manager


Alison Popham
Workflow Champion

Clare-Louise Shepherd
Workflow Champion

Psyche Oliver
Medical Secretary

Jillian Charles
Medical Secretary

Sharon Cottrell
Prescriptions Clerk

Jacqueline Strachan
Care Navigator

Michelle Webb
Learning Disabilities & Care Co-ordinator


Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.

  • Karen Barr
  • Jo Darnell
  • Lynette Wells
  • Sally O’Brien
  • Hayley Punter
  • Nicola Walsh
  • Bobbie Watts
  • Amy Butcher
  • Anna Drohonierecka

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.